541 hours a year on admin.
That is time your team
is not billing.
Proposals, reporting, scheduling, coordination. A HIPPO specialist handles the work that sits below your senior team's pay grade so billable hours go back where they belong.
Book a Connect SessionThe work running your business is different from the work that earns it.
Most professional services firms track billable time carefully. They track non-billable time far less carefully. Proposals need writing. New clients need onboarding. Timesheets need chasing. Invoices need raising. None of that gets billed. All of it takes time.
Industry benchmarks put average billable utilisation at 60 to 65%. Top-performing firms run at 75% or above. The gap is admin filling the space that revenue should occupy.
A senior consultant preparing a proposal template is expensive. A HIPPO specialist preparing that same document from your brief, in your format, ready to review, costs a fraction of that.
Ten tasks a HIPPO specialist takes off your senior team from day one.
Proposal and pitch document preparation
Formats, compiles, and coordinates proposal documents from brief to send. Your principals review. They do not produce.
Client onboarding administration
Sets up new clients in the CRM, sends agreements, collects information, and coordinates kickoff logistics. New engagements start without your senior team managing the paperwork.
Meeting scheduling and calendar coordination
Manages booking requests, sends agendas, and confirms attendance. Your calendar stays organised without you touching it.
Timesheet chasing and collation
Follows up team members weekly and collates hours for billing or reporting. Nothing falls through at invoice time.
Invoice preparation and accounts receivable
Generates invoices from timesheets or agreements, tracks what is outstanding, and follows up on overdue payments.
CRM data entry and maintenance
Keeps contact records, pipeline stages, and deal notes current. Your CRM reflects reality.
Project administration and status reporting
Updates project trackers, prepares internal progress summaries, and manages task lists across active engagements.
Inbox triage for principals and partners
Filters, routes, and drafts responses for emails that do not need senior attention. Your principals see what requires them.
Contract and document administration
Prepares standard agreements, tracks signatures, and files executed documents. The paperwork is done before you need it.
Research and briefing support
Compiles background research, competitor information, or reference materials ahead of client meetings and pitches. Your team walks in prepared.
Your involvement is minimal. Your decisions are fully informed.
Before we recruit anyone, we map the entire role with you in detail. What the work involves, what good output looks like, and what kind of person it needs. You get a written Role Blueprint within two business days.
We run the full search from sourcing through to shortlist. Hundreds of applicants assessed across interviews, skills testing, and background checks. You meet two or three candidates we can stand behind, and you choose.
Before your specialist starts, the work gets captured and documented. You show us the priority tasks once. We handle the recording, structuring, and procedure build. Day one starts with the work already documented.
We manage onboarding, then stay in the arrangement for the long run. Coaching, welfare, and performance reviews run on an ongoing cadence, well beyond the early months. Keeping good people is how the value compounds.
Every hour of non-billable admin absorbed by a senior person is an hour not invoiced.
541Hrs
Lost to admin and compliance per year in the average small business.
10–15Pts
Below peak utilisation for most small firms.
$80K+
Loaded annual cost of a local coordinator hire.
Tell us where your senior people are losing the most time.
A Connect Session takes 30 minutes. You walk us through the firm and where the non-billable drag is sitting. We map what a specialist role looks like and confirm whether it is the right fit.
Book a Connect Session