How HIPPO Works
From first conversation to specialist embedded in your business. Every stage is structured, every handover is managed, and HIPPO stays involved after placement.
Book a Connect SessionEight stages.
One continuous process.
Most offshore arrangements fail because too much is skipped. Role design gets rushed. Recruitment is shallow. Onboarding is a handshake and a login. HIPPO runs the full thing. You are involved at five points. HIPPO carries everything in between.
- 01 Connect Session With youA short call to understand your business and where support adds value.
- 02 Design Session With youThe role is defined and documented into a written Role Blueprint.
- 03 Recruitment HIPPO carriesSourcing, screening, interviews, and an endorsed shortlist.
- 04 Meet and Greet With youShort video calls with shortlisted candidates. You decide.
- 05 Task Mapping With youThe first priority tasks captured into clear written procedures.
- 06 Day 1 Kickoff With youContracts, payroll, and onboarding handled. You set the tone.
- 07 First 90 Days HIPPO supportsActively managed coaching, calibration, and welfare check-ins.
- 08 Ongoing Support HIPPO carriesHIPPO stays involved long after placement.
The Connect Session
A focused conversation. HIPPO gets a clear picture of your business, your team, and where offshore support would create the most value.
You cover your current workload, what is sitting with you that should not be, and what conditions would make an offshore role work. You leave with a written summary. HIPPO leaves ready to build the next step.
The Design Session
This is where the role gets built properly, before recruitment begins. HIPPO leads the session and asks the questions. You bring the context only you have: how the work happens, what the specialist will own, what hours make sense, and what good looks like.
Within one to two business days, HIPPO delivers a written Role Blueprint. Recruitment begins on sign-off.
Most offshore hires struggle because the role was never clearly defined. The specialist arrives and no one agrees on what they are there to do. The Design Session closes that gap before it opens.
Process-driven roles
Roles built around repeatable, defined tasks. The session captures those tasks, the expected outputs, and the tools involved. Documentation follows from there.
Outcome-driven roles
Roles defined by results and judgment. The session focuses on objectives, decision boundaries, KPIs, and what success looks like over 90 days.
Recruitment
Once the Role Blueprint is signed off, HIPPO's Philippines-based talent team takes it from there. The client does not sift CVs, manage a pipeline, or run interviews. HIPPO carries the full process and brings back a shortlist of two or three endorsed candidates.
Every candidate you meet has already been sourced, screened, interviewed, assessed, and selected from a much larger pool. Most are screened out before they come close to you.
- 01
Sourcing
HIPPO's talent team runs a dedicated sourcing campaign for each role. This includes paid promotion, active platform search, candidate attraction, and direct outreach where the role warrants it. The investment matches the brief.
- 02
Screening
Applications are reviewed in multiple rounds. Paper screening filters for role fit. Phone screening assesses communication and comprehension. Practical readiness is checked where relevant, including equipment, internet reliability, and work setup.
- 03
Structured interviews
Candidates who pass screening go through a multi-stage interview process assessing behavioural fit, situational judgment, values alignment, and technical capability. Every candidate is assessed against the same criteria for that specific role.
- 04
Shortlist endorsement
Reference checks, background checks, and ID verification are completed before the shortlist is finalised. HIPPO selects the two or three strongest candidates, provides written profiles, and explains in writing why each was chosen for this role.
Meet and Greet
You meet the shortlisted candidates in short video calls. HIPPO facilitates. You make the decision.
Pay attention to how they listen and how they explain their thinking when pushed for specifics. Confidence and clarity matter more than polish.
Task Mapping
Before your specialist starts, HIPPO works with you to capture the first three to five priority tasks. You show each task once. HIPPO does the writing.
No documents to prepare and no SOPs to draft. You walk through how the work happens, HIPPO turns it into a written process, and you confirm it is right. Your specialist follows it from Day 1.
- 01
Define
Name the task, describe the expected result, identify the tools, and confirm what done looks like.
- 02
Walk
Walk through the task once, live or recorded. Narrate as you go. That recording becomes the foundation for the documentation.
- 03
Document
HIPPO converts the walkthrough into a written process your specialist can use daily. You review and confirm it before it goes live.
- 04
Store
Documentation is centralised so your specialist can find, follow, and build on it as the role grows.
Day 1 Kickoff
HIPPO handles contracts, payroll, and onboarding setup before Day 1. The kickoff call is yours to run. You set the tone, the priorities, and how you expect to work together. HIPPO joins to support.
Plan for 30 to 45 minutes.
HIPPO walks you through
You do not prepare this in advance. HIPPO guides the call and covers each point with you.
- Key responsibilities and priorities for the role
- Communication preferences and how often you expect updates
- Tools and systems your specialist will be working in
- First three to five tasks for Week 1
- How completed work and updates should be sent to you
- How to flag blockers or questions as they come up
After the call
A shared group chat with you, your specialist, and HIPPO is your main day-to-day channel. HIPPO stays in the group while things settle.
The First 90 Days
The first weeks ask for your time in reviewing work and giving early feedback. That part is real, and it is the investment that makes the role pay off.
You are not doing it alone. HIPPO manages this period actively. Coaching and welfare check-ins run throughout, and issues are raised early, before they become patterns.
Clarity
Access, tools, first tasks, and expectations are clear. Your specialist knows what to do, how to do it, and why.
Rhythm
Core tasks settle, questions reduce, and confidence builds. Work starts running without you reviewing every output.
Ownership
Work runs smoothly, independence grows, and scope begins to expand. This is when time starts coming back at scale.
Ongoing Support
HIPPO stays involved for the life of the engagement. Not as a helpdesk you call when something goes wrong, but as an active part of how the arrangement holds up over time.
This includes a structured coaching rhythm with your specialist, welfare management, regular performance reviews, role calibration to make sure the arrangement still fits as the business changes, and account management that knows both your business and the person in seat.
Retention does not happen by accident. It comes from ongoing involvement, and that is what HIPPO provides.
Five Points. Everything Else Is HIPPO.
Your involvement is focused on the moments where your context actually matters. Five touchpoints, mostly short. HIPPO carries the work around them.
The Connect Session
You share what is happening in the business and what you need off your plate. HIPPO asks the questions and leaves ready to build the next step.
The Design Session
HIPPO leads a focused scoping session. You bring the context only you have. The role gets defined and the Role Blueprint follows within a day or two.
Task mapping
You show each priority task once, live or recorded. HIPPO builds the written process and you confirm it is right before your specialist follows it.
The Meet and Greet
You meet the endorsed candidates in short video calls. HIPPO facilitates the sessions, debriefs with you after each one, and supports the decision.
The Day 1 kickoff
You set the tone, the first priorities, and how you want to work together. HIPPO joins to support and helps the specialist start with clarity.
The early weeks ask for your time reviewing work and giving feedback. HIPPO manages this period actively with a structured coaching rhythm, welfare management, and performance support so you stay in a guiding role while the work settles.
Book a Connect Session
A 20 to 30 minute conversation to work out where offshore support would create the most value in your business. You leave with a written summary. HIPPO leaves ready to build the next step.
Book a Connect Session20 to 30 minutes. Written summary sent the same day.