79% of NDIS providers say admin
is pulling them away
from delivering care.
Claims, service agreements, progress notes, compliance records, rostering. A HIPPO specialist takes the administrative weight off your team so the people closest to participants can stay there.
Book a Connect SessionNDIS providers are running two operations at once. Only one of them is funded.
Running an NDIS business means delivering support to participants and simultaneously managing a compliance and reporting obligation that does not stop. Service agreements need preparing. Claims need lodging. Progress notes need formatting and filing to meet NDIS Commission requirements. Worker screening checks expire. Audit evidence needs compiling. All of it is required.
Seventy-nine per cent of NDIS providers say admin is pulling them away from service delivery. Seventy-seven per cent delivered unfunded supports last year, averaging $460,000 per organisation. Nearly half ended the year in financial loss.
The compliance load is increasing. Legislative reforms introduced in April 2026 have added registration and reporting obligations on top of existing requirements. For providers already stretched across direct support, coordination, and administration, the load continues to grow.
Ten tasks a HIPPO specialist handles so your team stays with participants.
Service agreement preparation and tracking
Drafts and sends service agreements, tracks signatures, and manages renewals and amendments. Agreements are ready before they are needed.
NDIS claim submission and invoice processing
Prepares and lodges claims through the NDIS portal, tracks payment status, and reconciles against participant plans. Billing stays current.
Participant scheduling and rostering support
Coordinates support worker rosters, books participant sessions, and manages cancellations and schedule changes. The schedule stays accurate without your coordinator in the middle of every update.
Incident and progress note administration
Formats, files, and tracks progress notes and incident reports to meet NDIS Commission documentation requirements. Records are compliant and current.
Worker screening and compliance tracking
Manages worker screening check applications, tracks expiry dates, and coordinates credential renewals across the team. Nothing lapses without warning.
Participant onboarding administration
Collects intake documents, prepares participant files, and sets up records in the practice management system. New participants are ready to support from day one.
Carer and family communication
Handles routine enquiries from participants, families, and support coordinators. Sends updates and appointment confirmations. Your clinical and support staff are not the first point of contact for every message.
NDIS portal and CRM data entry
Keeps participant records, funding balances, and plan details current in the NDIS portal and internal systems. Records reflect what is actually happening.
Funding and budget tracking
Monitors participant plan budgets, flags when funding is running low, and prepares utilisation summaries for review. No participant runs out of funding without your team knowing in advance.
Audit and compliance document preparation
Compiles and organises evidence for mid-term and certification audits. Maintains policy documentation between audit cycles. Your next audit does not start from scratch.
Your involvement is minimal. Your decisions are fully informed.
Before we recruit anyone, we map the entire role with you in detail. What the work involves, what good output looks like, and what kind of person it needs. You get a written Role Blueprint within two business days.
We run the full search from sourcing through to shortlist. Hundreds of applicants assessed across interviews, skills testing, and background checks. You meet two or three candidates we can stand behind, and you choose.
Before your specialist starts, the work gets captured and documented. You show us the priority tasks once. We handle the recording, structuring, and procedure build. Day one starts with the work already documented.
We manage onboarding, then stay in the arrangement for the long run. Coaching, welfare, and performance reviews run on an ongoing cadence, well beyond the early months. Keeping good people is how the value compounds.
The admin pulling NDIS providers away from participants does not require a qualification to perform.
79%
Of NDIS providers say admin is pulling them away from care delivery.
NearlyHalf
Of providers ended 2024-25 in financial loss.
128K
Additional workers needed to meet current participant demand.
Tell us where your team's time is going.
A Connect Session takes 30 minutes. You walk us through the organisation and the admin pulling your team away from participants. We map what a specialist role looks like and confirm whether it is the right fit.
Book a Connect Session