7 hours a week
not treating patients.
That is the average for
Australian clinicians.
Billing, recalls, referrals, intake, inbox. A HIPPO specialist handles the work keeping your practice running so your practitioners stay in the room, not behind a desk.
Book a Connect SessionThe admin in a health practice needs someone reliable, available, and organised.
A practitioner who sees patients for six hours a day is not fully clinical. Before the first appointment, there are intake forms to check. Between sessions, there are referrals to log and records to update. After clinic, there are recalls to send, claims to process, and an inbox that did not stop while consultations were running.
Australian doctors average 7 hours per week on non-clinical work. That is administration, paperwork, and practice coordination sitting inside a working week that should be patient-facing. In allied health, the same load falls on physiotherapists, psychologists, occupational therapists, and chiropractors. In smaller practices, it falls on the clinician or a single front desk person stretched too thin.
Seventy per cent of GPs report dissatisfaction with their administrative burden, up ten percentage points in a single year. Admin is now one of the three most cited contributors to burnout in general practice. The trend is moving in one direction.
Ten tasks a HIPPO specialist handles so your practitioners can focus on care.
Appointment scheduling and waitlist management
Books, reschedules, and manages cancellations across practitioners and rooms. The diary stays accurate without the clinician touching it.
Patient recall and follow-up communications
Sends recall reminders, follows up on referrals, and confirms upcoming appointments. Patients hear from the practice on time.
Medicare and private health insurance billing support
Prepares and checks claim submissions, reconciles payments, and follows up on rejected claims. Billing moves without falling behind.
New patient intake administration
Sends intake forms, collects information, and enters patient details before the first appointment. The practitioner walks in prepared.
Referral tracking and coordination
Logs incoming referrals, follows up with referring practitioners, and manages referral paperwork. Nothing sits unactioned.
Patient correspondence and inbox management
Handles routine enquiries, appointment requests, and results-related messages across phone, email, and patient portal. Practitioners see what requires them.
Health fund and NDIS claim administration
Prepares, submits, and follows up on NDIS service agreements and plan-managed claims. Claim cycles stay on track.
Practitioner credentialing and compliance documentation
Tracks registration renewals, CPD requirements, and insurer credentialing deadlines. Nothing lapses without warning.
Practice reporting and data entry
Maintains patient records, updates the practice management system, and prepares activity reports for the principal or practice manager.
Supplier and equipment administration
Processes consumable orders, tracks deliveries, and manages service and maintenance schedules. The practice runs without the clinician managing logistics.
Your involvement is minimal. Your decisions are fully informed.
Before we recruit anyone, we map the entire role with you in detail. What the work involves, what good output looks like, and what kind of person it needs. You get a written Role Blueprint within two business days.
We run the full search from sourcing through to shortlist. Hundreds of applicants assessed across interviews, skills testing, and background checks. You meet two or three candidates we can stand behind, and you choose.
Before your specialist starts, the work gets captured and documented. You show us the priority tasks once. We handle the recording, structuring, and procedure build. Day one starts with the work already documented.
We manage onboarding, then stay in the arrangement for the long run. Coaching, welfare, and performance reviews run on an ongoing cadence, well beyond the early months. Keeping good people is how the value compounds.
Seven hours a week on admin is 350 hours a year not spent with patients.
7Hrs
Lost to non-clinical work per week, per clinician.
70%
Of GPs dissatisfied with their administrative burden.
88%
Of allied health hiring managers describe the current candidate market as challenging.
Tell us where the admin weight is sitting in your practice.
A Connect Session takes 30 minutes. You walk us through the practice and the tasks taking the most time away from clinical work. We map what a specialist role looks like and confirm whether it is the right fit.
Book a Connect Session